Request a Quote
Emergency Call

Privacy Policy

Effective Date: 9/29/2025
Last Updated: 9/29/2025

At DemiLuxe Pro Fire Protection Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Who We Are

DemiLuxe Pro Fire Protection Ltd provides fire door installation, maintenance, inspections, passive fire protection, and related services across the UK.

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email, phone number, address, company details.

  • Service Information: Details about the services you request (e.g., fire door installation, inspections, emergency call-outs).

  • Technical Information: IP address, browser type, operating system, cookies, and usage data.

  • Communication Records: Emails, phone calls, and messages exchanged with us.

3. How We Use Your Information

We use your information to:

  • Provide fire protection services you request.

  • Respond to inquiries and customer support requests.

  • Process quotes, invoices, and payments.

  • Maintain compliance with UK fire safety regulations.

  • Improve our website, services, and customer experience.

  • Send important updates, service reminders, or legal notices.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Obligation – To deliver services you request.

  • Legal Compliance – To meet UK fire safety and business regulations.

  • Legitimate Interests – To improve services and maintain customer relationships.

  • Consent – For optional marketing communications (you can withdraw at any time).

5. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Trusted subcontractors and service providers (only as necessary).

  • Insurers, auditors, or legal advisors where required.

  • Regulators or authorities when legally obligated.

All third parties are required to keep your data secure and comply with UK GDPR.

6. Data Storage & Security

  • Your data is stored securely in the UK or EEA.

  • We use technical and organisational measures (e.g., encryption, secure servers).

  • We retain data only as long as necessary for legal or service purposes.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (where legally permitted).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at info@demiluxepro.co.uk.

8. Cookies & Website Tracking

Our website uses cookies to:

  • Improve functionality and performance.

  • Analyse traffic and usage.

  • Personalise your browsing experience.

You can manage or disable cookies via your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Request a Free Quote